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No Products Loading on Discover Tab

If your Discover feed is blank and not loading any products, this is likely a connectivity issue. Here are some steps you can take to troubleshoot.

  1. If connected via Wi-Fi, try switching to data and restarting the app. Sometimes, grocery store Wi-Fi can be hit or miss, which makes it difficult to establish a consistent connection.
  2. If you’re using Spoonful from the United Kingdom, you may need to adjust the parental control settings on your device. In some cases, we’ve noticed that EE and O2 customers have had trouble accessing our app. Here’s how to adjust parental controls on EE and O2.
  3. If connectivity continues to be an issue on both Wi-Fi and data, please contact support@spoonfulapp.com and we’ll get on it as soon as we can.

Updated on April 5, 2023
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