At Spoonful, we prioritize your safety and well-being. Our app is designed to help users detect regulated allergens (soy, wheat, milk, etc.) by analyzing product ingredient lists and allergen statements. In the US, we adhere to guidelines set by the Food Allergen Labeling and Consumer Protection Act (FALCPA), which mandates…
After submitting product photos, you may encounter a screen that indicates “Low confidence” on the current submission. This may occur for a variety of reasons: If you see the low confidence message a lot, feel free to contact us via our support email: [email protected].
Like most app developers listed on the App and Play Store, our subscriptions and payments are managed by Apple and Google. To request a refund, you will want to reach out to them directly: Instructions for iOS Instructions for Android
Spoonful Care™ offers patients up to 20% off the Annual Unlimited plan when they work with a clinical expert who is actively participating in the program. How to redeem an offer code If your clinician is a member of program, follow these steps to redeem: Please note that current subscribers…
If your Discover feed is blank and not loading any products, this is likely a connectivity issue. Here are some steps you can take to troubleshoot. If connected via Wi-Fi, try switching to data and restarting the app. Sometimes, grocery store Wi-Fi can be hit or miss, which makes it…
If you don’t see your diet or allergen listed on the app, you can request it by emailing [email protected]. We’re constantly adding new dietary segments based on demand and clinical validation.
The following table helps visualize what we provide in the Spoonful Basic plan (no cost) and the Spoonful Unlimited plans ($4.99 USD / mo or $29.99 USD / yr). Spoonful Basic Spoonful Unlimited Scans 5 / mo Unlimited Searches 5 / mo Unlimited Turnaround time on missing products Instant Instant…
If you’re no longer interested in using Spoonful and would like to delete your account and all associated data, follow these steps: Please note: After deleting your account, all of your scans, favorites, reviews and other data will be deleted.
To change your dietary preferences, follow these steps:
Every once in a while, the app may take a bit longer to open and it may seem like it’s getting hung up on the green loading screen. This could be for one of two reasons: Sometimes, when we make small changes to the app (bug fixes, design updates, etc.),…