After submitting product photos, you may encounter a screen that indicates “Low confidence” on the current submission. This may occur for a variety of reasons: If you see the low confidence message a lot, feel free to contact us via our support email: support@spoonfulapp.com.
Like most app developers listed on the App and Play Store, our subscriptions and payments are managed by Apple and Google. To request a refund, you will want to reach out to them directly: Instructions for iOS Instructions for Android
Spoonful Care™ is a program that enables practicing nutrition professionals to get up to 20% off the Annual Unlimited subscription for their clients. Apply for your offer code To learn more about the program and apply for your unique offer code, visit the Spoonful Care™ page. How clients can redeem…
If your Discover feed is blank and not loading any products, this is likely a connectivity issue. Here are some steps you can take to troubleshoot. If connected via Wi-Fi, try switching to data and restarting the app. Sometimes, grocery store Wi-Fi can be hit or miss, which makes it…
If you don’t see your diet or allergen listed on the app, you can request it by emailing support@spoonfulapp.com. We’re constantly adding new dietary segments based on demand and clinical validation.
The following table helps visualize what we provide in the Spoonful Basic plan (no cost) and the Spoonful Unlimited plans ($4.99 USD / mo or $29.99 USD / yr). Spoonful Basic Spoonful Unlimited Scans 5 / mo Unlimited Searches 5 / mo Unlimited Turnaround time on missing products Variable <48…
If you’re no longer interested in using Spoonful and would like to delete your account and all associated data, head to the Me tab > tap Your Name > Edit Profile, then scroll down to the bottom and select Delete Account. If you don’t see the Delete Account option under…
To change your diet, head to the Me tab > tap your Username > Change Diet. From there, you’ll see a list of the all the available diets Spoonful provides. Please note that you must have created an account to access this feature. If you’re using the app as a guest and would like to…
Every once in a while, the app may take a bit longer to open and it may seem like it’s getting hung up on the green loading screen. This could be for one of two reasons: Sometimes, when we make small changes to the app (bug fixes, design updates, etc.),…
Yes! On iOS at least. Unfortunately, Android does not allow users to share in-app purchases at this time – see below their statement on Family Library sharing. Setting up family sharing on iOS Make sure you have an active Spoonful Unlimited subscription. If you haven’t done so, enable family sharing…